Refund and Withdrawal Policy

This Refund and Withdrawal Policy is an integral part of the Terms and Conditions and applies to every purchase made on www.mamethod.com.

1. Your statutory rights as a Consumer

If you are a Consumer or an Entrepreneur with consumer rights (Art. 7aa of the Polish Consumer Rights Act of 30 May 2014, in force since 1 January 2023), you enjoy:

• a 14-day right of withdrawal from any distance contract (Art. 27 PL Consumer Rights Act / Art. 9 Dir. 2011/83/EU);
• a statutory right of conformity for digital services (Chapter 5b PL Consumer Rights Act / Dir. (EU) 2019/770);
• protection against unfair commercial practices and unfair contract terms (PL Civil Code Art. 385¹ ff.).

Nothing in this Policy limits or excludes rights granted to you by mandatory law.

2. 14-day right of withdrawal

2.1. Period

For service contracts (including online tuition), the 14-day period starts on the day the contract is concluded (Art. 28 pkt 3 of the Polish Consumer Rights Act / Art. 9 (2)(a) of Dir. 2011/83/EU). If the last day of the period falls on a Saturday, Sunday or statutory non-working day, the period ends on the next working day (Art. 115 of the Polish Civil Code).

2.2. How to withdraw

Send us, before the deadline, an unequivocal statement of withdrawal:

• E-mail to legal@mamethod.com with subject "Withdrawal";
• Postal letter to the registered office;
• Online form in the Student Area (when available).

You may use the model form in Annex A below (not mandatory).

2.3. Effects of withdrawal

We refund all payments received, including delivery costs (if any), within 14 days of receiving your notice. The refund is made using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. In any case you will not incur any fees as a result of the refund (Art. 32 of the Polish Consumer Rights Act / Art. 13 (1) of Dir. 2011/83/EU).

3. Loss of withdrawal: services exception

The live, human-delivered tuition supplied by MA Method Academy is a service within the meaning of Directive 2011/83/EU (as amended by Dir. (EU) 2019/2161). Under Article 38 (1)(1) of the Polish Consumer Rights Act (transposing Art. 16 (a) Dir. 2011/83/EU), the right of withdrawal is lost in respect of a service if all of the following are met:

1. you expressly request performance to begin before the 14-day withdrawal period; and
2. you acknowledge that you will lose your right of withdrawal once the contract has been fully performed by the Provider; and
3. the service is in fact fully performed by the Provider.

3.1. How we apply this rule

When you book your first lesson within the 14-day window, you will be shown the following text and asked to tick a dedicated checkbox; we record your acceptance and send you a confirmation by e-mail on a durable medium (Art. 21 of the Polish Consumer Rights Act / Art. 7 (3) Dir. 2011/83/EU):

"I expressly request that MA Method Academy begin to provide the lesson(s) under my contract before the 14-day withdrawal period expires. I acknowledge that I will lose my right of withdrawal in respect of each lesson once that lesson is fully performed by MA Method Academy. If I withdraw after a lesson has begun but before my contract is fully performed, I will owe an amount proportional to the services already provided (§ 3.2)."

• Lesson attended and completed → withdrawal lost only in respect of that lesson; you may still withdraw from any remaining lessons of the Subscription against a proportional refund (§ 3.2).
• Lesson not attended (or rescheduled before the 14-day deadline) → withdrawal preserved for that lesson.
• Trial lesson (EUR 9): same logic; once the Trial lesson is fully performed, the right of withdrawal in respect of the Trial is lost.

3.2. Proportional refund

If performance has begun (with your express request under § 3.1) but is not complete when you withdraw, you owe us an amount proportional to the services already performed up to the moment you notify us of withdrawal, calculated by reference to the total contract price (Art. 35 of the Polish Consumer Rights Act / Art. 14 (3) of Dir. 2011/83/EU; Art. 57 of the Italian Codice del Consumo). For Subscriptions we apply the following formula:

amount due = total contract price × (lessons performed ÷ total lessons included in the Plan for the current billing cycle).

We refund the difference within 14 days of receiving your withdrawal notice.

4. Cancellation of a Subscription (outside the 14-day window)

You may cancel at any time from the Student Area or by e-mail to legal@mamethod.com. Cancellation takes effect at the end of the current monthly billing cycle. Until that date you remain entitled to use all lessons included in your Plan for that cycle; no further amounts are charged. Because the service for the current cycle has already been made available to you, no pro-rata refund is due for unused lessons within the current cycle, except where lessons cannot be delivered through our fault (in which case § 5 applies).

5. Lesson-level cancellations

6. Statutory warranty (lack of conformity)

If the Services do not conform to the contract you may, in order:

1. request the Provider to bring them into conformity within a reasonable time, free of charge;
2. if not remedied, request a proportional price reduction or terminate the contract and obtain a refund of the unused portion.

Send the conformity complaint to legal@mamethod.com. We respond within 14 days. Statutory limitation (Chapter 5b of the Polish Consumer Rights Act / Art. 11 of Dir. (EU) 2019/770): for a one-off supply (e.g. the Trial Lesson), liability for any lack of conformity that becomes apparent within 2 years from supply; for a Subscription (continuous supply), liability for any lack of conformity that occurs or becomes apparent throughout the entire period during which the Service is supplied.

7. Refund mechanics

7.1. Refunds are made to the original means of payment.

7.2. Stripe refunds normally appear on the card statement within 5–10 working days.

7.3. For B2B invoiced purchases we issue a credit note (faktura korygująca) and refund within 14 days of acceptance.

7.4. Refunds in EUR. We are not responsible for currency-conversion variances.

8. Out-of-court dispute resolution

See § 12 of the Terms and Conditions. Consumers may turn to the Polish Trade Inspection (Inspekcja Handlowa), the local municipal/poviat consumer ombudsman (rzecznik konsumentów) or the bodies registered in the UOKiK ADR register at polubowne.uokik.gov.pl, and Italian-resident consumers may turn to the conciliation bodies recognised under Articles 141 to 141-decies of the Italian Codice del Consumo (D.lgs. 206/2005), as introduced by D.lgs. 130/2015. The European ODR platform established by Reg. (EU) 524/2013 was closed on 20 March 2025 and the Regulation was repealed by Reg. (EU) 2024/3228 with effect from 20 July 2025.

9. Annex A: Model withdrawal form

(Complete and return only if you wish to withdraw from the contract.)

To:
MA METHOD sp. z o.o., ul. Świętego Filipa 23, 31-150 Kraków, Polska, legal@mamethod.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
_____________________________________________________________________________

Ordered on (*) / received on (*): __________________________________

Name of consumer(s): ___________________________________________________

Address of consumer(s): ________________________________________________

Signature of consumer(s) (only if this form is notified on paper): _____________

Date: ___________________

(*) Delete as appropriate.